Return Policy

Last updated: 14 October 2026

This policy covers returns of products bought from sacralvault.com. Refunds and cancellations are covered in our Refund Policy.

What we accept

We accept a claim only for a product that arrives damaged or defective, a wrong product, or a parcel with a missing item.

How to claim

Write to info.sacralvault@gmail.com within 24 hours of delivery. Please send your order number, clear photos or a video of the damaged or wrong product and the outer packaging, an unboxing video, and the batch number printed on the box.

Condition of the product

The product must be unused and returned in its original packaging, with the box, labels and invoice. A return that is missing these is not accepted and is sent back to you. Please pack it securely so it is not damaged on the way.

Verification and return

We verify every claim and check the returned product. Approved claims usually take 7 to 12 business days to process. We may arrange pickup through our logistics partner. If pickup is not available, please send the product by a reliable courier.

What we do not accept

We do not accept returns or exchanges for change of mind, scent or skin preference, or for a product that is opened or used and not damaged or defective. Body care cannot be resold once opened.

Our right to refuse

We may refuse or cancel a request that does not meet these terms. A refused request receives no refund or replacement, and the same product cannot be claimed again.

Contact

info.sacralvault@gmail.com, +91 93998 41620.